To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
At least 24 hours notice is required for cancellation or rescheduling of an appointment. Once a no show occurs, a non-refundable deposit is required in order to book your next appointment. A client is considered a no show 10 minutes after their scheduled appointment.
Patient Arrival Policy
Due to COVID-19, our clinic is not open to the public. We are asking clients to call when they arrive, 253-874-2012, to let us know they are here. Once we bring your kitty inside, an assistant will call you back to do a history with you. After the doctor does the initial exam, they will call to go over any findings with you.
Drop Off Policy
For your convenience, drop-off appointments are available for existing clients that need to be seen sooner than our schedule allows. A drop off means you could bring your pet at the time that works best for you in the morning, and leave him/her with us for the day. Usually, we will ask you to do a drop off sometime in the early morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. If it is a late day drop off, we might request your kitty stays overnight. Once the doctor is done with the exam, they will give you a call to go over the diagnosis and to give you discharge instructions.
**There is a $45.00 urgent care/ hospital day charge for a drop off appointment.
We request that all cats be presented in an appropriate cat carrier or on a well-fitting and secure harness/leash.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to contain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.